Service Delivery KPIs

Use these metrics as a practical starting point. The best county KPIs are simple enough to maintain, meaningful enough to guide action, and transparent enough to explain to officials and residents.

• Volume by request or transaction type.
• Average and median turnaround time.
• Backlog count and age.
• Completion rate within service target.
• Exception, rework, or correction rate.
• Compliance items due in the next 30, 60, and 90 days.