Metrics & KPIs
Help county offices manage like modern organizations without losing sight of public service. Good metrics clarify demand, capacity, service standards, compliance, and risk.
Definition
What the metric means and where it applies.
Why it matters
The operational decision or risk the metric helps illuminate.
How to measure
Suggested data source, cadence, and owner.
Sample targets
Starting benchmarks that can be refined locally.
Common pitfalls
Ways the measure can be misunderstood or gamed.